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PAYMENT AND REFUND POLICY

Last updated: July 06, 2022


Interpretation and Definitions


Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company" , "We", & "Us" or "Our" in this Agreement) refers to AUSTRALIA’S DETAILING GROUP, GLENELG ADELAIDE.
Services refer to the items offered for sale on the Service.
Services mean a request by You to purchase Services from Us.
Service refers to the Website.
Website refers to AUSTRALIA’S DETAILING GROUP, accessible from https://www.austdgglenelg.com/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Initiated means the act of completing the payment via electronic payment services or cash. For electronic processes eg bank transfer – this does not mean the payment has been completely transferred into the accounts of AUSTRALIA’S DETAILING GROUP – it just means the customer has completed the action.
Completion of service is when AUSTRALIA’S DETAILING GROUP advises the service is complete either via phone call, in person or in writing.



Payment Terms

Payments for ALL services administered by AUSTRALIA’S DETAILING GROUP, GLENELG ADELAIDE must be initiated within 72 hours of the completion of the service.
This includes all days within a 7 day week period. Payments initiated post 72 hours (3 days) of completion of service, incur a 10% + GST late payment fee.
Payments initiated post 144 hours (6days) of completion of service, incur a 20% + GST late payment fee Payments not received after 144 hours will be resolved via debt collection policies.
In service to exercise Your right of cancellation, You must inform Us of your decision by means of a clear phone call or written statement.

Payment Methods:

AUSTRALIA’S DETAILING GROUP permits:
  • Cash
  • EFTPOS payments
  • Credit card and debit card payments
  • Direct debit payments
  • Cheque Payments

Your Service Cancellation Rights

You are entitled to cancel your Service within 30 days without giving any reason for doing so. The deadline for cancelling a Service is 30 days from the date on which You received the Services or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. In service to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By visiting this page on our website: https://www.austdgglenelg.com/contact-us/
By phone number: 0432615851


We will reimburse You no later than 14 days from the day on which We receive the returned Services. We will use the same means of payment as You used for the Service, and You will not incur any fees for such reimbursement.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By visiting this page on our website: https://www.austdgglenelg.com/contact-us/
By phone number: 0432615851